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10 Rules for Waiters During Galley Rush Hours on Cruise Ship

Submitted by jozo on

The heart and soul of any cruise ship's culinary operations, the Main Galley, orchestrates a symphony of meals from breakfast to dinner and even the famous midnight buffet. Operating around the clock, the Galley never sleeps, tirelessly catering to the gastronomic desires of passengers. The sheer scale of food production in the Galley is mind-boggling, and it is divided into several specialized sections, including Appetizers, Bakery, Hotline, and Pastry.

The most frenzied moments in the Galley occur during dinner service, where first-time observers may mistake it for a bustling madhouse, with waiters rushing and cooks working diligently. However, this organized chaos is the norm, and it operates flawlessly across all cruise companies. To help navigate these bustling Galley rush hours, here are some essential rules for first-time cruisers:

Stay Alert: Be mindful of where you step, as drinks or food items may accidentally be dropped on the floor in the rush.
Respect the Waiters' Line: While respecting the line, don't let others cut you off or take your order. Maintain your position politely.
Keep Composure: Avoid raising your voice or yelling at the cooks. Remember, they are working diligently to prepare meals for a large number of passengers.
Mind Your Path: Always walk on the right side, except for special circumstances (this rule may not apply to Cunard Line).
Handling Plates: Use a cloth napkin to hold your plates to prevent burning your fingers from hot dishes.
Maintain a Steady Pace: Avoid walking slowly to ensure a smooth flow of movement. If passing behind someone with a tray, politely say, "Watch your back."
Start with Cold Dishes: When selecting your food, begin with chilled options like ice cream, salads, and appetizers.
Seating Etiquette: Refrain from sitting on counters or other non-designated areas.
Taking the initiative: When at a station, don't wait for the cook to ask what you want. Be proactive and ask for what you need, using a slightly louder tone if necessary.

The organized chaos within the Main Galley during peak hours is a testament to the cruise industry's ability to serve a vast number of passengers efficiently. It's crucial for first-time employees to be mindful of the Galley's unique environment and follow the guidelines to ensure a smooth dining experience for everyone involved. By adhering to these rules, passengers can appreciate the incredible coordination and culinary expertise behind the scenes while enjoying the delectable offerings aboard their cruise ship.

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