MSC Cruises has launched its Train The Trainer (TTT) 2026 program, a specialized training initiative aimed at improving the experience and preparation of new crew members from the earliest stages of their journey, even before they step onboard.
The program is designed to ensure consistent training delivery, aligned operational standards, and confident communication across all learning sessions. By focusing on the development of Trainers themselves, MSC Cruises is reinforcing the foundation upon which crew readiness and service excellence are built.
Strengthening the Role of Trainers
The initiative brings together Trainers from across the organization with a shared mission: to enhance their effectiveness and elevate the quality of preparation provided to future crew members. MSC Cruises emphasized that Trainers play a critical role in shaping crew confidence, professionalism, and performance.
Company representatives highlighted that every confident crew member reflects the guidance and mentorship of skilled Trainers. According to MSC Cruises, the journey toward excellence onboard begins long before embarkation starting in the training room where knowledge, standards, and culture are first introduced.
Focus on Continuous Professional Development
A key message of the Train The Trainer 2026 program is that effective Trainers are developed through ongoing learning, reflection, and hands-on practice. The initiative encourages Trainers to strengthen their leadership abilities, communication skills, and instructional techniques.
MSC Cruises positions the program as a long-term investment—not only in training quality, but also in the professional growth and influence of its Trainers. By enhancing Trainer capabilities, the company aims to ensure that future crew members receive the highest level of preparation before joining the fleet.
Supporting MSC Cruises’ Service Excellence
Train The Trainer 2026 reflects MSC Cruises’ commitment to maintaining high standards across its global operations. Well-prepared crew members are essential to delivering the service quality the brand is known for, and Trainers play a direct role in achieving that goal.
Source: Bali Paradise Citra Dewata
