Update on Carnival Glory Itinerary Following the Accident in Cozumel

Dec 22, 2019

After the collision of Carnival Legend and Carnival Glory in Cozumel, Carnival Cruise Line has sent out a letter to passengers who are scheduled to board Carnival Glory tomorrow in New Orleans. The voyage will not be canceled instead will leave the port of New Orleans a few hours later than originally scheduled. From the crash, Carnival Glory suffered clear damage to the stern affecting the aft section in the Platinum Dining Room on Deck 3 and 4. The following letter was sent to passengers:

 “Dear Carnival Glory Guest,

We are looking forward to welcoming you on Carnival Glory tomorrow and want to provide you with an update on your cruise, following the accident that took place yesterday in Cozumel.

The ship is on its way to New Orleans and will dock tomorrow morning to operate your cruise. With the exception of a section in the aft Platinum Dining Room, all features are operating and all activities will be offered, including the Christmas dinner menu we know our guests love.

Our team is working hard to complete weather-proofing and cosmetic work to the damaged area in the aft restaurant and this will require that we depart at midnight on Sunday."

Here is the live webcam of the work repairs on Carnival Glory.

Please push back your Arrival Appointment by two hours and make plans to arrive within your new time (i.e., if your Arrival Appointment was 11:30 AM to 12:00 PM, please arrive at 1:30 PM to 2:00 PM). All guests must be on board by 5:00 PM. Please note, our call to Cozumel will now be moved to Friday, instead of Tuesday (tours will be automatically adjusted to the new day).

Given the impact to the aft restaurant, we will have to make some adjustments to our dining plan for next week’s cruise. Some guests who requested assigned dining will have to move to “Your Time Dining.” (Guests on ‘Your Time’ open seating may dine any time in the Main Dining Room between 5:30 PM and 9:00 PM. Guests are seated on a first come, first served basis depending on party size.) Our team on board will do everything possible to accommodate affected guests to minimize any impact. Guests being moved will be contacted directly via separate email prior to boarding.

In the event we have additional information to share, please sign up for text alerts by texting CCL1 to 278473 (CRUISE).

We appreciate your patience and understanding as we prepare for your arrival. We are committed to ensuring you have a fun and memorable cruise!”